FNB- Bad Service and poor value for Money!!!! They just wan to purposely ignore customers!

I am so disappointing with FNB. Being a valued customer over 15 years and to be treated this way is shocking. Speaking to ten different agents is even more frustrating as I need to either explain the problem from start to end over the telephone or via the FNB chat.

I requested for my Premier Cheque account to be downgraded on the 27 September (one month and twoo days ago). I have taken screenshots as proof of all my chats. No one has bothered to call me. I have been checking on my cellphone banking and I can see that the account is still on Premium, based on the reviews that I've read I can that downgrading an account seems to be a problem. When i was initially took the option I was advised that I will be paying R199 for bank fees but I am now paying MORE hence the reason for the downgrade. Its not fee sable for me. I trialed it out for two months and I am not happy with it and want it to be downgraded back to FNB Gold Cheque. Can I have this account downgraded prior to the next bank fees date.

Apparently there was an attempt of calling me on the 26 October 01 month later, but I received no miss call or voice message....how strange

I then became very irate as this is a simple request to downgrade my account back to FNB Gold Cheque. How hard is it????

I am battling over a month. I then contacted the premier agents the second time around and spoke to a helpful lady named poppy and explained to her my frustration this was on the 23 October 19 around 0900 am. I advised her to note in the request that my preferred contact should be EMAIL and that I do not want to receive a call from FNB because I do not want to be convinced as to why I should stay on FNB Premier I just want it to be downgraded.

For such a large common known bank the Customer Service and process is pathetic!

On Friday (25-10-19) my FNB premier card was either lost/****** at the Bluff towers mall. I then contacted the lost/****** FNB department to report it and block my card which the gentleman had done. He did not however order a new card as I advised him I am in the process of my account being downgraded to FNB Gold Cheque as its still reflects PREMIER and once its downgraded I will request for a FNB Gold Cheque account card to be ordered.

I still didn't receive a call by Friday 25-10-19 AS PROMISED BY FNB. As I said apart from waiting a month for feedback I still gave them another 04 working days up until Friday 25-10-19 for it to be downgraded.

I want my account to be downgraded immediately to FNB gold cheque and for a gold cheque card to be ordered. I also want to receive an email after has been done. The down grade request has been done many times with different agents. I spoke to an agent who has noted this in my complaint yesterday. I have given FNB another day (yesterday) to be contacted after my complaint and still no call/email.

Reference for complaint: *** I am aware calls are recorded so you just listen to all my calls. I have been repeating myself with a simple request. Sibongile from FNB customer care did put through the complaint and also stated to downgrade my account immediately and once that is done to order a FNB GOLD CHEQUE account card.

How difficult is this???

The strange part is when I check reviews on hello peter with FNB, MOST complaints are about not responding to customers with regards to the downgrade of PREMIER ACC TO GOLD CHEQUE ACC.

If this cannot be done advise me now. I will immediately close my FNB account and use another more fast, efficient and friendly bank as FNB has lost all the good Service and image they use to once portray. I even convinced my husband from switching to FNB as he was a Standard bank customer. FNB does not treasure its clients and has never once asked if I am happy with their service. No more eating my money and its time to move to a Bank who wants to grow with me. Very unhappy FNB customer.