FNB - BAD SERVICE

This is the most pathetic service from a financial institute. I have been a client of FNB for approx 15years plus years, and service has aggressively deteriorated to the point that I will be switching ALL of my accounts held with them. From personal cheque to home loans and Vehicle finance, aswell as business accounts - 7 accounts

Firstly getting hold of them and the correct dept is a mission, as telephone numbers listed either takes you to the incorrect dept or the call just cuts, leaving me on every single occasion having to make 2-5 calls to finally reach the required dept..... The charges are exorbitant, and they have no leniency or loyalty when it comes to customer satisfaction. In all these years of being their client, I have never received anything as a loyal customer. I have a debit order which as been going off my account for years, and this past month they have the audacity to charge me a fee for paying this on my behalf,when the very next day funds reflected in the account. debit orders have a running time of a few days???????not sure why I was charged this fee this month. Ridiculous I will never recommend anyone use their services, and many people share the same sentiment.