FNB bad service.

I opened a easy zero account online at FNB, unfortunately I received an ewallet from a client and the money automatically went into the easy zero account, I did two transactions and the account got frozen, I went to the bank twice and it's still frozen. This might not matter to FNB but it matters to me since I need each and every cent.

Can they unfreeze this account so I can get my money and close this nonsense honestly!

It's been a month going back and forth.