FNB Bad Service

On the 6th October 2023 I made an online purchase, and I had to receive the items the Monday 9th October 2023. However before Monday I tried to do a dispute on my banking app because the email I received did not match the name of the company I ordered from nor did it match my reference on my banking statement once the amount has been deducted. On Monday, 9th October 2023, I went into FNB Bank Bellville Branch, a lady working there asked me my enquiry I explained it to her she made me wait for nearly 30mins to only realize I don't have to wait but just needed to full in a form as I said I'm on lunch. They gave me a reference number to do follow ups, my first follow up was on the Monday 16th October 2023 call was made to their head office and the guy told me it's too early for me to make an follow up as I need to wait for 14 business working days. I then waited and eventually did another follow up after 23 BUSINESS WORKING DAYS. After I had to wait almost another hour at the branch just for a telephone to be available and then I bought myself airtime and phoned, after NUMEROUS attempt of calling with no luck everyone is just directing your call to the "relevant department" with no answer after holding for 30mins straight, eventually Duncan Gates answered I explained to him about my bad experience, and he still advised me that he would "escalate" my enquiry and also advise me to wait 24hrs after the enquiry was done, I was so furious because imagine telling me I needed to wait 14 days then I phone after 23 days enough time and then Duncan tells me again to wait another day. The service I have been receiving from FNB bank Bellville Branch and even head office is very very disgusting and bad, it's money we talking about that I clearly need cause if I didn't need my money I wouldn't have done the follow ups. Today Wednesday 15th November 2023 I phoned again because no one has phoned, sms or email me regarding ANY feedback on what's going on or what's going to happen, Gonste answered and yet again also wanting to direct my call to the "revelant department" and I already know what's going to happen or what's going to be said and it keep on being the same thing over and over, I honestly regret having an account with you guys I haven't experienced anything like this before, if I knew it would've been a fight with FNB by getting my money back I would've never gone down this road, but I'm here now and FNB you really need to be better and do better I'm disgusted by your service.