AS
Alezar S
1 reviews | Active since Oct 2019
09 Oct 2019, 17:06
FNB bad service
I was advised by fnb to upgrade my account to premier. And was told that I don't need to cancel my old card. Today R2300 was deducted from the card I don't use for more than a year and fnb can only tell me after 14 days if they will repay me or not. The consultant told me there is nothing I can do even if my money is lost
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FNB (First National Bank)'s replyOfficial
10 Oct 2019, 09:17Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Oct 2019, 09:17
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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