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ryno L

1 reviews | Active since Apr 2017

19 Apr 2017, 18:46

Fnb bad service

<p>I had a credit card with Fnb that i faild to pay for a while so i was put onto the itc list.</p> <p>After paying the whole amout to fnb in January 2017 and emailing everything to where they told me to mail it to so that my name can be updated on the ITC list it still isnt done and we are in April all ready.</p> <p>Because of this my home laon and car finance that i ap**** for thinking everything was updated like promised was declined. And now all they say is that they will send it through and then i have to wait 21 days i all ready lost a house and a car what more must i loose before they do what they are suppose to do. They are quik to put you on the ITC list but assoon as they get there money they dont care.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2017, 08:57
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)