FNB Bad Service

This is my 3rd time that I have to resort to Hello Peter regarding the sheer incompetence of FNB. Since last year I have been reporting a *****ulent debit on my account by indreamweaver. Every month indreamweaver debits R 135.00 from my account.

Dear valued customer • FNB:-) R135.00 paid from Fusion Premier a/c..736121 ***. 25Apr 21:15

Please do NOT reply to this message as it is sent from an unattended mailbox. For enhanced security, email notifications will be decommissioned for all app-linked customers, who will now receive inContact notifications exclusively on the banking app.

I do know who these people are. I did not authorize any debit orders on my accounts. Could FNB get their act together and stop these debits? How many more times must I bring this up? I want all the debits refunded by FNB as this is blatant debit order theft from my account, going on for possibly a year. Phoning the FNB ***** line does not help. I get anonymous emails from FNB, I do not know who is writing to me, thus no accountability. The service from FNB is a disgrace. The only person that responded to me by name was a Mrs. Lynette Van Der Walt Private and personal Service Recovery, Email : *** But nothing was done, and all follow up emails went unanswered. What will it take for FNB to start doing their work?