Fnb bad service

Good day i am a fnb fusion client and i have had the worse experience i misplaced my card in the beginning of November however i went to a fnb branch when I got a chance to get a new card when i got to the store i was told that i have to apply for a new card online so i did that i was told that i will receive a call within 3 working days to arrange delivery 5 days later i still did not get a call so i waited till the next day then i re app**** and same problem so eventually i contacted the branch and asked if the card could ve delivered to the nearest branch thinking it would be easier but little that I knew that it would ve the same thing i am actually stranded as i need to do online purchases and cant do a thing without a card