Fnb BAD service ...

I have been waiting for two months for fnb to revert on my query regarding a covid loan. Many people have lost their jobs and had no option but to ask the bank for assistance. Now they taking debit orders from my account with no explanation and no statement to advise. I have lost count how many times I have called the personal banker .... still waiting. It would be great if someone could call me ***. Called fnb service suite yesterday, spoke with Hazel who promised a manager would call me ... no luck no call