FNB bad service

FNB Sucks with customer service support, I reported a Farud case with FNB for proper reasons, they was fast in acting and blocking the account, now after 2d or so I have tried to get the account open and have been having a challenge with this people from FNB, they promised to unblocked the account but this has not been done.

Now I added the customer support service to see what they going to do about it, they call center are very unprofessional I have asked the lady to transfer me to Manager and she did the opposite

Good day Mr Lunga,

The following case was to be closed within 3 busniess working days, this has not been the case and I am now escalating this matter to you directly, there has been no communication from your staffs Dineo, I have to keep calling in without any luck of getting hold of Dineo.

The person who's account is blocked needs to access his money, I have submitted all documents for the account to be unblocked.

I was told over the recorded line call that the account will be open in 3 working days, since this has not been open yet what is the dealy in this regard.

@FNB care is this how your staff acts, on the call today I have aksed to speak to Mr Lunga and I was transferd back to Dineo than the call goes to voice, I want a full investigation to all the calls I have made, I am going to put this all over social media this is not on.

Regards, *** Idris.N

Still no feedback have to wait and see