FNB BAD SERVICE

fNB -Service used to be excellent but is now atrocious -I bought and paid in full a deck umbrella from BRAIDLYN on Facebook on the 15th of May -that to date has never been delivered, even after several ignored inquiries (so beware of this, as it is obviously a ****) So I asked FNB to reverse the payment -I got a message that someone will contact me in 5 working days -I waited weeks, with no courtesy of contact -so I laid a complaint -I got another message again -someone will get back to me in 5 days -I eventually got a dispute form to fill in -which I did and sent it in I waited again in vain -so I complained again, I got another -someone will get back to me in 5 days ,waited again, they then sent me another dispute form to fill in which I had already done -so I did it again -and still nothing has happened ,this has been 6 weeks now and all I get is someone will contact me in 5 working days, After all this time I still have not had my dispute resolved,-Also when I try to complain online I get constantly blocked so that the complaint wont go through -I cant help but wonder if this is done on purpose