Fnb bad service

Hi Sulette

Thanks for getting in touch.

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Regards

Monique Smith | Team Hellopeter

E: ***

W: www.hellopeter.com

79 Roeland Street,

Goodday

I would like to complain about FNB.

6/01/2020 my card was ******. I phoned and cancellend my card. Two amounds was taken. I opend a ***** case. I received a ref number. I went to the bank on the 08/01/20 at Savanna Mall Polokwane. Again on the 9/01/20. I got a new check card. Then on 24/01/2020 there went transactions through on my account. In total 53 tollgate transactions. I went to FNB at Platinuim park Polokwane. I completed a claim form for al the ***** transactions on my card. I asked to close my account. They said no the bank will refund me. Again 5/02/20 13 transactions went through. So after I cancelled my card a total of 68 transactions went through.

When is this going to stop. I seems that no one cares about the money I am loosing. Not once have the ***** department contact me.

How is this possible and still going on

Sulette de Lange

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