Fnb bad service

After struggling for weeks where the bank overcharged me on bank charges . Eventually called and admit they overcharged me. I received an email after i had ri complain again as no email was received as promised. The agent just sent an email on the overcharging they have reversed. That was last week friday. Up untill today i have still not received my funds. Fnb might come foward as one of the best bank. But honestly they treating their clients on a scale of Zero. Been with this bank a year but i am sooo unhappy. I have a capitec savings account. As we saved up for our wedding more than 5 years ago. Never had any problems still using my account and no problem. After they cleaned uo their mess im moving to Capitec