1 reviews | Active since Jan 2019
FNB Bad service
2 weeks ago, I app**** for an FNB Gold Cheque Account via their Facebook advertisment. A gentleman then called me from their call center and took down all my details and uploaded on the system.
He then told me that the courier company will contact me to arrange delivery of the card, I waited and waited, nothing happened.
On Monday 21 January 2019, I called into the FNB call center and they told me that nothing was done, the card was not ordered. DISSAPOINTING! I then decided to physically go to FNB Boulders branch to get this account opened myself.
A consultant assisted me with opening the account and even gave me the account number, he then asked me to take out R50 to deposit into the account in order for it to be activated.
How does this work?? My Salary will be coming into this account, that activation charge can be deducted from it.
I am very disappointed as a new client and personally would not recommend FNB to anyone at this current service rate.
Now my salary will be coming in and yet I do not have the card to use.
My customer unique number is: ********** ********** 8
I've never had such an issue at any other bank.
Wow!!!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)