FNB Bad service
I have never been disappointed in FNB and feel so not valued by the bank as in now. I have been an FNB client for more than 10 years now. I have ordered a new credit card on the 10th of December and still to date I have not received it. I have made countless number of calls to FNB to follow up and No one to help. Today I called FNB and I had to be transferred to 7 consultants who doesn't seem to know who to help me. The last one of those consultancy dropped the phone on me because I was getting annoyed by the situation. Got me thinking that FNB people do not know what they are doing and they don't care about their clients. I have since been waiting to be called back and be assisted. I have never experienced such from my long lasting bank that I would not even trade it for anything because they are the best until today I couldn't even believe it. Disappointed beyond measure.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints TeamRobyn Hay*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints TeamRobyn Hay*** (option one)