1 reviews | Active since Apr 2017
FNB - bad service
Since 10 July 2018 I am not able to resolve a debit order dispute. After filling in all the forms I am not been assisted.
They just reply with the same mail over and over again.
I want this order to resolved today.
Very unhappy customer
Good day Cecilia Saunders,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Cecilia Saunders,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)