FNB - Bad service!

1/10/2018

[acc: ********** 2405]

I refer to a call I have made to Fnb customer service. It was regards to question on my account. However after my query was resolved. The consultant offered me an overdraft which I advise I do have an current overdraft of 2 000 and I would only need a further overdraft of 2000. I asked her when shall it be available she confirmed immediately or by the latest the next day. She confirmed overdraft was approved and I have received a written agreement from FNB of the approval my APPLICATION number is [ ********** ********** ], the office use number is [ ********** 0],

I went to the branch to query when shall the money be in my account . Consultant told me that my overdraft was not suppose to be approved and it was done by error.

I never asked for the overdraft FNB offered it to me and approved it .

How can FNB tell me that I qualify and send me an agreement of the approval and thereafter tell me it was done by error??

If I do not receive my overdraft I will surely move my accounts to another institution.

Please investigate this complaint as soon as possible and refer to the written approved overdraft from my records so I don't move my accounts from the bank while the matter is being sorted out.

Shernell Scharnick