FNB bad service

I opened a cheque account as well as a credit card with FNB a week ago. Friday i got a phone call from takalot confirming delivery of my cheque card and today i got another phone call confirming delivery of my credit card, when on the phone with them this morning i asked if they will be delivering the cheque card along with the credit tomorrow and they advised that they do not have the cheque card. I then phoned FNB to find out whats happening spoke to about 7 different people and no one could assist me the last person i spoke to then put me on hold for atleast 20 minutes and when someone eventually answered i was through to DSV couriers!!! I want to know when my cheque card will be delivered!!!!