FNB bad service

i purchased 2gigs of telkom mobile data using fnb cellphone banking on the 12th of april 2018. the data is still not loaded. i have made a number of calls to FNB and i keep getting a different story. they keep telling me the matter has been escalated and that i have to wait 14 working days to get a response. it has been over a month and i have not received any feedback from any of the so called team leaders that said they will escalate my issue.

i have made numerous calls to FNB and have been put on hold and had the phone put down or hung up on many occasions.