1 reviews | Active since May 2018
FNB BAD SERVICE
Hi there
Please note that I am a new client as I was awaiting my application to be submitted I have sent my application the 04 of May 2018 then an email came through they will be in contact with me in 3 working days that next week I have phoned three times after the 3 working days I mean I have contact them not they contact me as I want my application to happen they told me they have not loaded my application as my ID is not showing my details so nothing has been done so they said I must wait until the 11th to check with them is its loaded I left a complaint on the system they phoned me and said they are looking in to it to resolve this but still nothing . So I phoned on the 15th of May 2018 and still nothing this is wasting my time and for me to get my loan. Bad bad Service I am not happy someone at FNB must phone me to get everything resolved and let me know whats happening.
thanks lisa
Good day Alida,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Housing Finance who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Alida,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Housing Finance who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)