FNB BAD SERVICE

I have attempted to open a business account with FNB using their on-line platform.

At first, it was a breeze and very helpful.

Today, i called their number that we are told use so that we can speak to a business banker. After waiting to speak to someone, 15 minutes, which we have to pay for, I got Mr Jabu Phala. After completing the requested verification questions, i was informed that on the 8th July at 12.42 I received an e mail requesting me to sign the attached document. This was done and my return mail was sent on the 9th July at 08.53 am. I then received a return e mail from FNB promptly thereafter, thanking me for the mail and acknowledging its receipt. This was explained to Mr J Phala who, in my opinion, was extremely dis-interested, sarcastic and unprofessional. He explained that "the system" had not received my e mail, and that he would give me another e mail address to use!!!

This call was recorded and my final comment was that if FNB was not interested and that this was the manner in which they dealt with their customers, (by a "business banker" no less, then i would rather take my business elsewhere.