1 reviews | Active since Mar 2018
FNB bad servcice
I just spent 31 minutes trying to get hold of FNB customer care department to reverse an authorized debit order, I am very disappointed that I cannot stop/reverse that online via the app and I just spent my airtime in vein because I still couldn't get through to anyone. I have been banking with FNB for over 10 years and it's really disappointing that I cannot get hold of anyone to assist when I have a query
Hello khenspeaks ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello khenspeaks ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***