FNB BAD SERICE

Morning

I cleaned up my phone and saw a sms in my ''junk mail'' from FNB Legal giving me a discount to settle my credit card. The sms was old and I phoned them, and they said it expired and I must send them a mail I can't talk to the legal department on the phone. I then asked why I wasn't phoned with this offer or why did the nit send me a email and feedback like always I don't know I can't tell you.

I mean in today's time and age you should have records on the system! I them mailed them just getting a auto reply giving date on how long it will take to solve my query!!! I mean once again how difficult can it be?

I know they have allot of clients but surely, I don't have to wait 15 days to sort and pay the card with a discount that was offered.

CAN SOMEONE AT FNB HELP!!!!!