FNB Bad *********** Service

<p>I made a booking at bookings.com and their policy clearly states that a booking can be canvelled for free 2 days before the reservation date. When you book however you have to give your card details to confirm the booking. Then you get a confirmation page that states that bookings.com's have a free cancellation policy but not neccessarily the hotel where booked.</p> <p>The hotel went ahead and tried to debiet R29000 from my account 3 weeks prior to by stay! Luckily it exceeded my daily limit and was reversed. Then the hotel went again and after I cancelled the booking they still charged a cancellation fee of R5980.00</p> <p>&nbsp;</p> <p>My contract was however with bookings.com and not with the hotel. I feel like I have been deceived.</p> <p>So I immediately went to FNB branch, filed a complaint and demand for reversal. FNB then said they will give the hotel 30 days to state their case.</p> <p>After 30 days the hotel only sent a transaction slip to FNB and now FNB says the transaction is ligit and they cant see anything wrong with it.</p> <p>&nbsp;</p> <p>Well my issue is then that my contract/booking was made with bookings.com and not with the hotel.</p> <p>And the *********** under educated department at FNB is now refusing to even revert back to me.</p> <p>&nbsp;</p> <p>It is again an example of a bank employing useless *********** staff or they have too many clients and simply do not care!</p> <p>&nbsp;</p> <p>Please FNB! Why do a client have to go so far to get your attention!!!????</p> <p>&nbsp;</p> <p>&nbsp;</p>