FNB bad for business.

I had an ******* login into our business account about a week ago at about 16H00. Since I was sitting with my wife, we knew it was not one of us. I called *****, they stopped the accounts. I went into the branch, changed to a new card, and received horrible service, unfriendly, not supporting me at all, just going through the motions. I had to change my password and username. When I received the new debit card, I went in again and changed my password and username. I made it very difficult. that was Friday last week. When I opened my computer today there was another attempt to log in. That means that my NEW password and username had been compromised. AGAIN. By who? FNB is the only people that have access to that information.

We do not log into any website or share that information with anybody NOT even our accountant. I send her the information via email.

A lady called me today, and this is the shocking part, She said it was logging by a 3 rd party, She could not say who? she then insisted that it was me logging in to websites or sharing my password information. IS she crazy in today's world?

When I told her my wife has that information she tried to accuse my wife of doing so. When I told her that we are an IT company and that we are aware of security risks etc, she then said if my wife is not and signatory she is not allowed to have that information. Please do not tell me how to run my company.

What is FNB hiding that they have to go down so low and accuse people of being stupid and not aware of the risks around them?

I have 2 law degrees, and my wife has a B com Fin and Risk, we work in a high-risk environment, and yet FNB thinks that we are oblivious to any form of risk.

The mere fact that they are trying to divert attention from themself, is the real concern here. I DID NOT give that username and password information to anybody, but could FNB say the same? It is a known fact that there are ******* staff in SA.

I am still waiting for my Credit card and petrol card as well, FNB support structure called on Friday and hung up, called again to tell me when THEY CAN deliver the cards to the branch, it is now acceptable to me I needed that faster, I have a business to run. And on top of that, I will be working away from Wednesday for 2 weeks.

I need the cards to buy stock, and do my travel on my Petro card. NOW I have to transfer money out of my business account because I DONT FEEL SAFE.

When I arrived at my office later, I received an email from FNB, that said I must change my username and password again, ran a anti virus scan etc. I just changed it, and my only worry here I do NOT trust FNB with my information.

This person just does not listen, our systems are protected with all of the correct security protection, and PS we use Apple products.

Shame FNB, instead of supporting us to resolve any issues, blame the client for being stupid or ********. That is a perfect way to handle the situation.