FNB Bad experience

I had bad experience I deposited R2200 in a wrong account the date it was 21/12/2019 I know my case is a bit old but FNB has never followed up on my case ,this is what happened to me on that day ,I was doing cardless service at Baywest mall at 20:17 in my mind I thought I was depositing the money into my account for my son school fees so that I can send to his school when I get home. I noticed when I checked the receipt at home that I deposited my money into someone else's account. The following day I went to report this at Baywest mall branch then they checked my receipt and trace the account that I sent my money into, the IT department they managed to find the person that I deposited my money into and told me the money it's still in that guy's account and he has never withdrew it but he went to different branch and try to open the new card and he was still waiting for the new card so they told me to go and report my case at police station. I asked them to give me the name of that person but they refused when they refused I asked them to give me the case number but still they refused ok I went to report my case at police station, mind you I am using my last cent when I go up and down at police station I was told there's nothing they can do if I don't have a case number FNB must deal with that person because they have enough evidence. I went back home traumatised and sent FNB inbox message on fb they told me to call the ***** department then I bought R100 airtime so that I can call ***** department but the minute I told them about my case they put me on hold for 30 minutes, I called the ***** department almost everyday but they were just ignoring me and putting my phone on hold and play the music. The FNB at baywest mall they were telling me they are not allowed to reverse my money. I called FNB for 2 weeks then when I saw that they are not helping me I just gave up on my money .

What I liked to know now why FNB has never told me in the first place that they are not going to help me and waisted my time and my airtime even if they knew what their clients did was wrong and it's a *****.

The other day I was just searching something on FB then I saw another FNB client that was ****** just like me ,she was asking people to trace the person who left the card inside the atm then I took the pic of that card and sent to FNB on fb I wanted them to trace if it's not the same guy who ****** me .