1 reviews | Active since Feb 2013
FNB bad customer services
I went onto the fnb chat services via online banking, wanted assistance with the PayPal verification. The online banking times out after I had waited for 1hour to chat with someone, I logged back in and within 3 minutes the lady had already ended the conversation without providing any feedback to my query after being number 116 in the queue. This is not the first time going onto the online chat and not having my query resolved. My PayPal is saying verification pending after changing my banking details. Premium banking is supposed to get 24/7 services however that is not true. You pay a lot of money for no services, hence I want to move from this bank because they do not value their clients. I need my PayPal issue resolved or I will leave fnb in the next few days.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***