FNB BAD CUSTOMER SERVICE PROVIDER

All FNB wants to do is get you banking with them, after that, they do not care how much airtime, money, fuel or time you have to spend and waste to get your finances sorted out! Their Customer services has declined dramatically, their call centre redirects your call to them to other agents within the same call centre. The branch managers never take the responsibility of assisting you themselves and also just redirects your call. From a Bank that promotes \How can we help""; and I get redirected at least 8 times within those calls and I have call recording to prove it! EVERY TIME; not just once;EVERY TIME!<br> <br> Tell me what it helps us or yourself (FNB) to have the auto answering and \""press 2 for..\"" navigation if it is not even closely successful and need to dial different numbers and be redirected ANYWAY?<br> <br> Be innovative with customer service for a change and not technology"