FNB Bad Customer Service

I'm writing to express my extreme frustration and disappointment with the service I've received. In January, I made an online payment, but immediately recalled it and made a new payment. Unfortunately, this resulted in two payments being made, and they've flagged the payment.

Despite numerous attempts to contact them, I've been met with complete silence for over three weeks. I've: - Called and logged a complaint - Contacted FNB Care - Sent emails - Used secure chat

The lack of communication and poor service has had severe consequences for me. My medical aid is suspended and on the verge of being terminated, which is dire given my chronic condition as it is the money I require to pay towards my medical aid I am now in arrears which they require to be paid by the 30th of January 2026

Also my husband needed to do a blood test and see his physician which he could not do as our medical aid is suspended.

This is my money and I require the payments to be paid back into my account urgently.

Also Fnb needs to compensate me for the major inconvenience caused to me and my family for loosing my benefits for my medical aid.

I'm extremely dissatisfied and would appreciate urgent attention to resolve this matter.