FNB BAD CUSTOMER SERVICE

After my phone was ****** on the first Friday in August 2022 and reported it as such at an FNB branch, long street cape town, I was put through ***** division to request the blocking of all my banking profiles (business and personal), apps, cards etc., which I did as a safety measure. On Monday the 8th of August, visited the branch again to have these unblocked. Personal profile was unblocked and was advised to call Business enterprise to unblock business profile, which I also did. They FNB guy who assisted me told me the profile was unblocked....but I could not access some of the business profile functions and since then I have been trying to sort it out. I would call FNB and be sent from pillar to post, "ask FNB online for assistance", " ask business enterprise for assistance", no care at all, its tiring. This past Friday, the 28th October 2022 because I had to pay a client, I call FNB to assist sort this out urgently. Only for their employee to send me an incorrect form(how would I have known)? Asking me to insert details of the blocked profile. Not answering emails. Rejecting my query. I am so tired. Failing to give reference number after I have sent them the signed forms and when I call to follow up they tell me there is nothing they can help with without a reference number, as if I issue the reference to myself. Now the client thinks I am playing hide and seek with their money, I don't blame my client. I have been patient!! Maybe whoever is responsible at FNB will understand this language better!

Its Wednesday today , I'm still following up with them.......

Dissapointed!! In my life I wish I will never have a problem that will cause me to have to call FNB for urgent assistance .