PW
Patricia W
1 reviews | Active since Aug 2018
26 May 2023, 08:26
FNB BAD Customer Service and wrong debit dates
Well it seems to be another absolute disregard for their clients wishes again. After specifically requesting to NOT debit my account with a personal loan amount before a specific date, and even agreed upon this, they have now debited my account and left no money in my bank account for the next few days. After calling in they say sorry they cannot reverse the money until tomorrow.
Please FNB....... tell me what I should do without a cent in my account for 2 days after you agreed to not debit my account before this date and your loans department mistake. I am devastated and will be looking into no longer banking with you, this is after banking with FNB all my life. SHOCKED!!!!
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Replies (1)PW
Patricia W's updateReviewer Update
05 Jun 2023, 11:11So nothing was done regarding debit order going off on the wrong day....left me for 2 days with no cash in my account and the customer service consultant just said I must pay the money back after I had to reverse the debit order myself after no one got back to me for 2 days. Not only was the reply shocking, they still charged me for reversing the debit order even though the fault was on their side and even admited it. I would strongly recommend not banking with FNB. They do not have their customers as their first priority. Very Dissapointed.
PW
Patricia W's update05 Jun 2023, 11:11
Reviewer Update
So nothing was done regarding debit order going off on the wrong day....left me for 2 days with no cash in my account and the customer service consultant just said I must pay the money back after I had to reverse the debit order myself after no one got back to me for 2 days. Not only was the reply shocking, they still charged me for reversing the debit order even though the fault was on their side and even admited it. I would strongly recommend not banking with FNB. They do not have their customers as their first priority. Very Dissapointed.