Fnb bad customer service

The online chat service SUCKS they take forever to redirect you to a service advisor sometimes the message does not come through immediately and they end the chat. Went to local FNB Springs Mall and they just tell you to do it on the app they are so unwilling to assist you it is the most horrible service I have experienced in a long time. Trying to get your credit card delivered if you follow up via the app you get a sms stating takealot will deliver the card with a date and you wait the whole day and no one shows up fed up with FNB CUSTOMER SERVICE