RL
Ronel L
1 reviews | Active since Nov 2017
03 Sept 2019, 13:28
FNB- bad customer service.
FNB customer service is terrible. I just held on 20 minutes to query something on forex. When the consultant at last got a forex consultant, I was cut off. I moved from Standard bank in 2013 to FNB but it seems I should go back to Standard as FNB standards have decreased drastically in the past couple of years! . I tried to order last week - for delivery on Monday 9th September. Then the system said I can only order within 4 working days of delivery. Today is 4 working days from delivery- now it says I can only order within 3 days of delivery. This service is absolutely unacceptable. I left a message on the app chat also. I think it is time for a bank change!
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FNB (First National Bank)'s replyOfficial
03 Sept 2019, 16:28Good Day Ronel Lategan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply03 Sept 2019, 16:28
Official
Good Day Ronel Lategan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***