FNB BAD CUSTOMER EXPERIENCE WITH PAY PAL REFUND ISSUES

Hi everyone, the issue that I have with FNB is that the support is very bad, and their employees are to lazy to do their jobs.

So I have a paypal refund which was processed on the 4th of February 2020 already, the bank never allocated this payment to my account.

I then contacted pay pal again, and they provided me with a trace number.

I was at fnb cape gate branch yesterday where I wasted a hour of my time, with walking out with still no assistance, all consultant said at the door was that she does know very much about pay pal. This was after I was on the phone numerous time with people who also could not help or did not want to help me,and basically just brushed me off. Also being transferred from one department to another, line getting cut on me also.

Its just terrible experience for money which was refunded and fnb cannot allocate it to my account.

I got home sat on late top looked at a you tube video which could actually show me how to link pay pal to my fnb account. So this is how pathetic the service is but we as customer are paying banking fees what for then?