tT
tryphinah T
1 reviews | Active since Dec 2014
09 Apr 2019, 06:37
FNB bad and poor service☹?
I have been advised that when i settle my loan which was handed over to legal, that only then will my credit profile will be updated. I call requesting for a paid up letter I am being told that I can only get it after 45 days when the account is being closed for now they can give me a letter confirming the payment. I asked why 45 days the response I got is that it is procedure which still i do not understand why this procedure was never disclosed so that one can never have expectations of being rightfully serviced. I can never express the impact this has in me and disgusted by the service provided to me as a consumer.
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FNB (First National Bank)'s replyOfficial
09 Apr 2019, 09:05Good day Tryphinah,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Apr 2019, 09:05
Official
Good day Tryphinah,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***