TvdS
Tanya van der Straat
1 reviews | Active since Mar 2012
13 May 2019, 10:26
FNB back Payment
FNB keep on taking off a monthly installment on my son's account, yet he arrange for weekly installments. We have been fighting to get this changed to weekly for months now. On 26 April 2019 a full amount was taken of AGAIN and we arrange to get this done to weekly AGAIN and for FNB to pay the money back, but they could not help until 30 April 2019. Today is 13 May 2019 and to date no money was paid back as yet. I was told that they have no idea why this was not done as yet and will only be NOW paid back on Thursday, 16 April 2019. This is unacceptable as to accounts that is now in arrears and interest is charge for this due to FNB.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
13 May 2019, 11:53Good day Tanya,
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 May 2019, 11:53
Official
Good day Tanya,
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
TvdS
Tanya van der Straat's updateReviewer Update
15 May 2019, 11:52FNB has come back and asked for details on Monday. That was the last I heard from them. No one has come back to me as yet. My son is really considering changing banks. Due to FNB now givin him a bad name.
TvdS
Tanya van der Straat's update15 May 2019, 11:52
Reviewer Update
FNB has come back and asked for details on Monday. That was the last I heard from them. No one has come back to me as yet. My son is really considering changing banks. Due to FNB now givin him a bad name.
TvdS
Tanya van der Straat's updateReviewer Update
17 May 2019, 16:05Promises was made for payment Thursday, NOTHING. Then a promise for today AGAIN NOTHING. I am now sitting in the bank no help and phone get cut of or you hold for 2 hours with no assistance.
TvdS
Tanya van der Straat's update17 May 2019, 16:05
Reviewer Update
Promises was made for payment Thursday, NOTHING. Then a promise for today AGAIN NOTHING. I am now sitting in the bank no help and phone get cut of or you hold for 2 hours with no assistance.