Fnb

I am extremely disappointed with the level of support I have received from FNB over the past five days. My bank profile has been blocked, and despite visiting a branch and calling the support line every single day, the issue remains unresolved.

Each time I speak to an agent, I am assured that the matter will be resolved or that I will receive a follow-up call, but neither of these promises has been kept. The lack of accountability and follow-through is unacceptable, especially from a bank that claims to prioritize customer service.

Being locked out of my online profile for this long has caused me significant inconvenience, and the lack of urgency shown by FNB has only added to my frustration. I expected far better service and resolution from a bank of this stature.

This experience has left me questioning my trust in FNB, and I sincerely hope they improve their customer service processes to prevent such issues in the future.