Fnb

Today my cash deposit of R4000 was unsuccessful at the FNB atm in Cape Gate. However the atm did not return any of my money. I asked for assistance and was told to fill out a dispute form and someone will provide feedback within 48hrs. There was no guarantee that I will get my money back, and there was no sense of urgency or support about this completely unacceptable situation.

I understand businesses need to follow procedures, but surely there must be a quicker way to solve this? Should the bank not have atm technicians on site so the matter can be resolved same day? What if a person relies on that money that is now being withheld by the atm.

Their staff showed absolutely no empathy to the matter. As a customer who just “lost” R4000 for the next 48hrs you would imagine the staff being more reassuring and supportive. I am extremely disappointed in the service.