Fnb

On the 06-01-2022 around 06:07 I deposited R20,250 to the wrong account the very same day around 3pm I went to fnb westoneria to report the matter I found LUCKY PHIRI he attended to me and then he said I should wait for 7 to 10 days the bank will reverse money but they will charge me R325.50 and then I asked him what if the person uses the money cause 7 to 10 day will be long he said I shouldn't worry the bank will pay me and then they will deal with the person later after 10 days I got the email which said the reversal didn't happen due to inserficent fund and they also said I should make arrangements with that person now my question is how can i make arrangements with person I don't know and why didn't they freeze the account the very same day I reported to the bank instead they told me to wait for 10days I strongly belive the bank didn't take proper actions that's why that person used the money if it was other banks after the report they will freeze the account but it didn't happen with fnb if they can't help I will go to court and get the letter of demand the bank or the parents for that person who used the money will pay

I sent them that email they never responded last week i posted here on hellopeter they sent me a message that the will get back to me after 48hrs i didn't get any feed back from them I really need help the same day I sent the money to the wrong account I went to the branch but the guy who attended to me said I will get the money I shouldn't worry but my money is gone other banks the moment you report they freeze the account but fnb didn't do that on my money why and I'm a private client I'm very disappointed they told me I shouldn't worry I will get my money I had to relax knowing I will get my money and then the bank will deal with that person but it didn't happen after 10days they sent me an email to say that account I sent to doesn't have money why did they have to wait for 10days I even told them do something now this person will use the money but they didn't do anything poor customer service I have the prof that I sent the money to a wrong account even them they saw it so don't know what do please help