MVDM
Marthinus Van Der Merwe

1 reviews | Active since Jul 2015

03 Mar 2016, 18:28

FNB Avoids Contact To Debit Unnecessary Funds

I used to have a gym contract, but it is in the process of being cancelled. For some reason however, there is some misunderstanding, and they still keep trying to debit my account.<br> <br> I have been attempting to contact FNB for the past two months to have them cancel the debit order, but they're not taking my calls. I've wasted over R300 in airtime, and still no luck. Once, I got through to a consultant and asked him to call me back before my airtime runs out, but he refused, and I haven't been able to get hold of anyone since.<br> <br> I'm reluctant to deposit any money into my account until the problem with FNB has been sorted, so I receive SMS's on a daily basis stating that my account is overdrawn, and should I wish to speak to a consultant I should reply to the SMS. I've done this multiple times, and still no contact. FNB keeps debiting hundreds of rands from my account for unsuccessful debit orders!<br> <br> I think the appropriate word to use here is ********. FNB, you are disgusting! What am I supposed to do?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 08:06
Official
Hello van.marthinus,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882140.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)