1 reviews | Active since Jun 2015
FNB AVOIDS COMMUNICATING WITH CLIENTS
FNB do not communicate with clients! I have - Filled in their form on FNB web page - IGNORED - Emailed my personal banker, - IGNORED - Asked for email address of FNB CEO - REFUSED - Complained on Hello Peter - Immediate acknowledgement, then IGNORED - Used FNB Secure Chat - No 6 in queue, introduction, then dropped to no 22 in the queue. PLEASE FNB, I do NOT want to resort to Hello Peter. I just want my request attended to. PLEASE HELP PLEASE HELP PLEASE HELP
Good day Peter,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Sales and Service Contact Centre and have requested that they be in contact with you.
However I have reviewed your previous complaint and noted that FNB Sales and Service Contact Centre tried on may occasions to contact you on the number provided, to no avail. Email was sent to you on the 08/08/2018 at 12:51pm as well as on the 13/08/2018 at 12:35pm requesting that you provide a convenient time or a different number for you to be contacted. Kindly provide me with the number you can be contacted on as well as a suitable time
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Peter,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Sales and Service Contact Centre and have requested that they be in contact with you.
However I have reviewed your previous complaint and noted that FNB Sales and Service Contact Centre tried on may occasions to contact you on the number provided, to no avail. Email was sent to you on the 08/08/2018 at 12:51pm as well as on the 13/08/2018 at 12:35pm requesting that you provide a convenient time or a different number for you to be contacted. Kindly provide me with the number you can be contacted on as well as a suitable time
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)