FNB AVOIDING MY COMPLAINTS

Since social media is the only language you understand, il put this here. I since sent this the 12th April 2026 & 28th April 2026 and still you’re avoiding me.

Thank you for your response confirming the hold history on my revolving credit facility.

Your records confirm what I already knew — this has happened every single month for 9 consecutive months, from July 2025 to March 2026, through no fault of my own. This is not an occasional inconvenience. This is a systemic failure of your product, and your own response makes clear that FNB was aware of the cause yet took no steps to permanently resolve it.

Each of these occurrences was discovered only at the point of sale — in public, without warning, and with no ability to transact. The embarrassment, inconvenience, and financial disruption caused by each incident is unacceptable. I was repeatedly offered apologies and promises that it would not happen again. Those promises were broken, month after month.

I refuse to accept this as normal.

I hereby place on record the following:

1. CANCELLATION REQUEST — ALREADY LODGED On 27 March 2026, I received a call from FNB *** and explicitly requested the cancellation of this revolving credit facility. I made it unequivocally clear that I have lost all confidence and reliability in this product and no longer wish to hold it. I expect written confirmation that this cancellation has been processed or is in progress.

2. OUTSTANDING COMPENSATION INVESTIGATION During that same call on 27 March 2026, the FNB representative raised the matter of compensation for the inconvenience caused and advised that an investigation would be conducted. I have received no feedback on this investigation to date. I require a written update on the status of this investigation and a clear timeline for resolution.

I remain in the process of preparing submissions to the Ombudsman for Banking Services and the National Credit Regulator. FNB's own response confirming 9 consecutive monthly holds will form part of that submission.

Kindly respond to both outstanding points.