PZ
Phindile Z
1 reviews | Active since Jun 2016
22 Jan 2019, 16:49
FNB Avoiding a Refund
The most innovative bank in South Africa cannot trace transactions using their own systems, a transaction that clearly appears on their system and my statements but a missing till slip is needed to process a refund... all this for an issue that is over 2 months. They keep referring me to the same division that claims the FNB app information is insufficient to process a refund on my query.
FNB on the go is a **** people, their eBucks team is even worse to eal with zero customer service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Jan 2019, 10:06Good Day Phindile Zwane,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply23 Jan 2019, 10:06
Official
Good Day Phindile Zwane,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)