Fnb avoid

Having been a client for nearly 10 years. This bank is the worse I have two unauthorized debit orders The 16th October I managed to reverse 7 days later Another one on the 29th October I can't reverse that as all the oine services have been cancalled and removed. In the branch they can't anymore Emails and phone calls to the department don't respond. 19 emails 12 phone calls Secure chat all my messages get disconnected And now an email says I have to open a ***** case against the company that did the debit order. How do I know what the company name is the company doesn't exist in South africa So it is my fault. FNB the worse bank. I have asked for the area manager to contact me 36 days later still waiting