FNB AUTOMATED SYSTEM AND CLIENT SERVICE TOTALLY APPAULING

I have a COVID loan with FNB which is completely up to date and not in arrears. FNB keeps sending me automated phone calls on my cell phone sometimes twice a day stating my loan is in arrears and will be handed over for collection. I phoned the number calling me and was told it is a fault in the system and I must ignore the calls. I received more calls and once again engaged with FNB via the app chat line and have screen shots of the chat confirming my loan is up to date. I now received another automated call informing me I have now been handed over for legal action. HOW CAN A BANKING INSTITUTION LIKE FNB NOT KNOW OR CARE WHAT IS GOING ON WITH THEIR CLIENTS ACCOUNTS. THEY CAN'T EVEN TELL ME WHICH ACCOUNT HAS BEEN HANDED OVER BECAUSE THEY HAVE NO IDEA. WORST OF ALL WHEN RECEIVING THESE CALLS I CAN'T EVEN STATE MY CASE AND TELL THEM I AM NOT IN ARREARS BECAUSE IT IS A PRE-RECORDED MESSAGE I RECEIVE. IT IS CLEAR FNB WANTS TO BE HI TECH BUT FAIL HOPLESSLY ON CLIENT SERVICE DUE TO THIS TOTALLY USELESS AUTOMATED SYSTEM THEY HAVE. THIS MUST BE SORTED OUT AS A MATTER OF EXTREME URGENCY. I DON'T WANT TO RECEIVE THESE CALLS EVEN IF IT IS A FAULT ON THE SYSTEM. FIX YOUR USELESS SYSTEM SO I DON'T RECEIVE THESE CALLS.