FNB attended to my request but messed up my other account settings

Hi,

I logged a request via *** and received a reply from a Zaheera, with reference number REF:***, stating that the request was attended to.

Yes, the request was attended to but they messed up the settings on my older accounts.

I tried calling *** (option 4) but got told that I'm through to Inbound and have to send Zaheera an email.

So I sent Zaheera like 30 emails asking for her to contact me but she hasn't.