FNB ATMS NOT BE TRUSTED!!!!!

<p>Referenc number ********** Q</p> <p> </p> <p>Hi</p> <p> </p> <p>I am really disgusted at the level service from FNB</p> <p> </p> <p>Last week I attempted to withdraw large some of money amount of R**** from fnb ATM on my Business account card however the machine did not take out the money but pulled out my card the machine than went offline said out of service however the amount was deducted of my account.</p> <p> </p> <p>I have since logged a query with call center agents was told that i had to visit branch which was done.</p> <p> </p> <p>A reference number with no contact details was provided at branch north of Johannesburg.</p> <p> </p> <p>I have yet to receive a call from FNB on this matter yet to see my money refunded into my account.</p> <p> </p> <p>I have since sent an email to my Randpark ridge FNB Relationship manager ********** who has not ackownledged recepit of my email.</p> <p> </p> <p>I have business to run you service is digusting!!!!</p> <p> </p> <p>I need this matter escalted to someone competent need answers how far this process is as I have heard nothing from fnb.</p> <p><br />Regards<br />Kutlo</p> <p> ********** 681</p>