RK
Rasool K
1 reviews | Active since Nov 2010
02 Mar 2019, 18:49
FNB ATMs more out of service than available.
Both FNB ATMs in Vaalpark out of service this morning. This is Not the first time, it’s becoming a regular occurrence . I had to make use of a Standard Bank ATM. FNB provides the public with ATMs but can’t be bothered to make sure they work, especially so close after month end.
Maybe FNB should start refunding us the extra fees that we have to pay when using a non-FNB ATM.
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Mar 2019, 09:12Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 09:12
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)