FNB ATMs are swallowing money when doing deposits!

Dear FNB

Once again your atm has swallowed my cash while I was making a deposit.

All information was provided to The Atrium branch in Overport Durban. To this day, I still have not received my money. I am far from the branch and have tried to contact them but the number on their site as well as the number that was provided by your customer care agent is not going through.

The branch consultant sis not bother giving me a reference for this query. I was told that this would take 3 days to resolve. This is the 5th day.

Why are your ATMs at this branch not being fixed? These ATMs keep doing the same thing and we are being I convinced!