PN
Penny N

1 reviews | Active since Jun 2009

30 Jan 2020, 14:49

FNB ATMs ALWAYS OFFLINE

FNB seems to be at the fore-front of banking, however, it would be nice if their ATM's were the same. On more than 3 occasions I have tried to use the ATM at the Greyville Branch (on Stamford Hill Road) in Durban to do deposits between 07:30-08:00 and this is the time that FNB decides that 3 of the ATM's need to go offline for "maintenance" purposes. Thus only one ATM works and the queue is a mile long. Surely "maintenance" can be done during the hours that the ATM's are NOT frequently used. It's most frustrating to go there only to find that most of the ATMs are offline. And yes I can use other FNB ATMs but this is most convenient and surely banking should be about convenience.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2020, 08:24
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***NF

Regards 

 Hello Peter Complaints Team 

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